Return Policy Page
**Tijara Express Return Policy**
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### **1. Introduction**
At Tijara Express, we strive to ensure customer satisfaction. This Return Policy outlines the terms for returning items purchased on our platform. By using our services, buyers and sellers agree to comply with this policy and applicable Algerian laws.
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### **2. Eligibility for Returns**
- **Timeframe:** Returns are accepted within **7 days** of delivery.
- **Conditions:** Items must be:
- Unused, in original packaging, and with tags/labels intact.
- Defective, damaged during transit, or materially different from the listing description.
- **Proof:** Provide photos/videos of the issue for validation.
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### **3. Non-Returnable Items**
The following cannot be returned:
- Perishable goods (e.g., food, flowers).
- Personalized/custom-made items.
- Intimate hygiene products (e.g., underwear, cosmetics).
- Items damaged due to buyer misuse.
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### **4. Return Process**
1. **Initiate a Request:** Contact Tijara Express via the "Help Center" or email [support@tijaraexpress.dz](mailto:support@tijaraexpress.dz) within 7 days.
2. **Approval:** Our team will review your claim within **48 hours**.
3. **Ship the Item:**
- Use Tijara Express’s partnered logistics services (tracking number required).
- Package the item securely to avoid further damage.
4. **Refund:** Issued within **5 business days** after approval and receipt of the item.
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### **5. Refund Details**
- **Method:** Refunds are processed to the original payment method.
- **Deductions:** Shipping costs are non-refundable unless the return is due to seller error (e.g., wrong item shipped).
- **Timeline:** Bank processing may take 3–10 business days.
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### **6. Return Shipping Costs**
- **Seller’s Responsibility:** If the item is faulty, misrepresented, or damaged, the seller covers return shipping.
- **Buyer’s Responsibility:** If the return is due to buyer preference (e.g., size/color change), the buyer pays shipping.
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### **7. Exchanges**
Exchanges are subject to product availability. Contact our team to arrange an exchange for a defective/wrong item.
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### **8. Late or Missing Refunds**
If you haven’t received your refund within 10 business days:
1. Check your bank account or payment method.
2. Contact your bank (processing times vary).
3. Email [support@tijaraexpress.dz](mailto:support@tijaraexpress.dz) for assistance.
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### **9. Dispute Resolution**
- Disputes will be mediated by Tijara Express.
- Unresolved issues may escalate to Algerian courts in Algiers.
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### **10. Compliance with Laws**
This policy adheres to:
- Algerian E-Commerce Law (No. 18-05).
- Consumer Protection Regulations.
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### **11. Contact Us**
**Tijara Express**
Address: Alger, Algérie
Email: [support@tijaraexpress.dz](mailto:support@tijaraexpress.dz)
Phone: [+213 XXX XX XX XX]
Website: [www.tijaraexpress.dz](https://www.tijaraexpress.dz)
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**FAQs**
- *Can I return a gift?* Yes, if it meets eligibility criteria. The refund will be issued to the original purchaser.
- *What if I receive an empty package?* Contact us immediately with proof (e.g., unboxing video).
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*This policy is available in French and Arabic upon request.*
*© 2023 Tijara Express. All rights reserved.*
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*For detailed guidelines, visit the Tijara Express Seller Portal.*
Tijara Express
